Privacy Policy – The Claim

Effective Date: October 2025

At The Claim, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal information when you book accommodation, contact us, or use our website.

1. Who We Are

The Claim
Address: 291 Pearson Road, Bannockburn, Cromwell, Central Otago, New Zealand
Email: info@theclaim.co.nz

2. Information We Collect

We collect information that helps us provide and manage your accommodation booking. This may include:

Your name, address, email, and phone number
Payment details (credit/debit card information processed securely through our payment provider)
Booking details such as dates of stay, number of guests, and special requests
Correspondence between you and The Claim (emails, messages, etc.)
Website usage data, such as IP address, browser type, and pages visited (via analytics tools)

3. How We Use Your Information

Your information is used to:

Process and confirm accommodation bookings
Communicate with you before, during, and after your stay
Process payments and issue invoices
Respond to inquiries or requests
Improve our services and guest experience
Comply with legal and regulatory obligations

We will never sell or rent your personal information to third parties.

4. Sharing Your Information

We may share your information only with:

Service providers who help us operate (e.g., payment gateways, booking platforms, or IT support)
Law enforcement or government agencies if required by law

All third parties handling your data are required to protect it in accordance with the New Zealand Privacy Act 2020.

5. Data Storage and Security

Your personal information is stored securely, and we take reasonable steps to protect it from loss, misuse, or unauthorised access. Online transactions are encrypted and processed via secure payment providers.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to help improve your browsing experience. You can disable cookies in your browser settings, though this may affect some website functionality.

7. Access and Correction

You have the right to access, update, or request deletion of your personal information held by us. To do so, please contact us at info@theclaim.co.nz.

8. Retention of Information

We retain personal information only as long as necessary for business, legal, or tax purposes. When it is no longer required, we securely delete or anonymise it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact:

The Claim
291 Pearson Road, Bannockburn, Cromwell, Central Otago, New Zealand
Email: info@theclaim.co.nz