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Privacy Policy

1. What Information We Collect

We may collect personal information such as:
 

  • Your name and contact details (e.g. phone number, email address)

  • Booking details (dates of stay, number of guests)

  • Payment information (handled securely via our booking platform)

  • Any information you provide in communication with us (e.g. emails or messages)

  • Guest preferences or requests, to enhance your stay
     

We do not collect unnecessary or sensitive personal information unless you provide it voluntarily.

2. How We Collect It

We collect your information through:
 

  • Our website or booking platform (when you make a reservation)

  • Email or phone communication

  • Third-party booking services (e.g. Airbnb, Booking.com, etc.)

  • In-person during check-in or your stay

3. Why We Collect It

We collect personal information to:
 

  • Manage your booking and provide accommodation services

  • Communicate with you before, during, and after your stay

  • Process payments and issue invoices

  • Improve our services based on your feedback

  • Comply with legal obligations (e.g. health and safety, visitor records)

4. Who We Share It With

We respect your privacy and do not sell or rent your information. We may share it with:
 

  • Trusted third-party booking and payment providers

  • Professional service providers (e.g. accountants)

  • Legal authorities, if required by law
     

All service providers are expected to keep your data safe and confidential.

5. How We Store and Protect Your Information

Your information is stored securely, whether in physical form or digitally. We use reputable platforms and take reasonable steps to protect your data from loss, misuse, or unauthorised access.
 

You can help keep your data safe by using secure passwords when booking online.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:
 

  • Access your personal information

  • Request correction of your information

  • Ask how your data has been used
     

To make a request, contact us at:
📧 info@theclaim.co.nz
📞 022-699-7748
 

We aim to respond within 3 working days.

7. Cookies & Website Analytics

Our website may use cookies to enhance user experience and collect anonymous visitor data (such as pages viewed, browser type, etc.). This helps us improve the site and services.
 

You can disable cookies via your browser settings.

8. Policy Updates

We may update this privacy policy from time to time. Changes will be posted on our website and apply from the date they are published.

9. Contact Us

If you have questions or concerns about this policy, please contact:

The Claim
📧 info@theclaim.co.nz
📍 291 Pearson Road, Bannockburn, Central Otago, New Zealand

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